Refund policy
Return & Refund Policy
At EMARAGLOW™, we want you to shop with confidence.
Please review our return and refund policy below.
Returns
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We accept return requests within 30 days of delivery.
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Returns are accepted only in the following cases:
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The item arrived damaged
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The item has a manufacturing defect
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The wrong item was delivered
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To be eligible for a return:
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The product must be unused, in its original condition, and with original packaging.
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Proof of purchase may be required.
Refunds
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Once your return is approved and the item is inspected, we will notify you.
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Approved refunds will be processed after the item is returned to us.
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Refunds are issued using the original payment method.
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For Cash on Delivery (COD) orders, refunds are processed via bank transfer or store credit, as agreed with the customer.
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Non-Returnable Items
For hygiene and safety reasons, we do not accept returns for:
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Items damaged due to misuse or improper handling
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Normal wear and tear
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Change of mind after delivery
Delivery Issues
If your order arrives damaged or incomplete:
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Please contact us within 48 hours of delivery
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Share clear photos or videos of the issue to help us resolve it quickly
How to Request a Return
To start a return request, please contact our customer support team via:
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Email or WhatsApp (details available on our Contact page)
Our team will guide you through the next steps.
Important Notes
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Delivery fees are non-refundable.
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We reserve the right to decline return requests that do not meet the above conditions.
